Refund Policy

Eligible requests

We accept qualifying returns of defective and non-defective new products, and we accept exchanges. Contact us within 30 days after delivery. A non-defective item must be unused and remain in its original condition; changing your mind, preferring another style or choosing an incorrect option may qualify. Damaged, defective, incorrect, incomplete or materially misdescribed goods can also be reviewed.

Approval before mailing

Send the order number, checkout email, reason and requested outcome to dominiccojos1712@gmail.com. Add photographs or video for a product problem and keep the packaging and relevant components. Wait for approval before mailing anything. We will confirm the accurate return address and instructions; the General mailing address is not automatically a returns facility.

Label, exchange and refund

A free prepaid return label is included in the package for an eligible postal return. Use it only after approval and contact us if the label is missing or lost. We charge no restocking fee. Exchanges depend on review and available stock. We process or initiate an approved refund to the original payment method within 10 days; a bank or issuer may need additional time to post it. Mandatory consumer rights remain unaffected.